Bespoke Hotels - Operations Manager

Burlington Hotel; Exmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Manager to join their dynamic team. This role is pivotal in ensuring exceptional service standards and fostering a motivated team culture. The ideal candidate will bring strong hospitality experience, a passion for guest satisfaction, and a commitment to personal development. With opportunities for career growth and a supportive work environment, this position is perfect for those looking to make a significant impact in the hospitality sector. Join a company that values inclusivity and creativity, and be part of a team that celebrates diversity and collaboration.

Benefits

Discounted hotel stays for family and friends

Competitive salaries

Incentives for performance

Opportunities for personal development

Qualifications

• At least 1-2 years of experience in a similar operations role.
• Ability to deliver exceptional service to guests.

Responsibilities

• Ensure all employees meet hospitality service standards.
• Act on behalf of the General Manager when needed.
• Monitor compliance with health and safety regulations.

Skills

Hospitality Management

Customer Service

Team Leadership

Training and Development

Education

Experience in Hospitality

Job description

We currently have an amazing opportunity to join the team as Operations Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. Ensuring all employees consistently achieve product and hospitality service standards.
2. Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
3. To act on behalf of the General Manager in their absence.
4. To carryout quality training and coaching in a systematic and professional manner.
5. Monitor and comply with all company and legal statutory requirements.
6. Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
7. To carry out the departmental welcome induction to the set company standard.
8. Complete performance reviews in line with Company policy and ensure agreed objectives are set.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.