Emergency Response Operations Manager

British Red Cross; Cardiff; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

An established industry player is seeking an Emergency Response Operations Manager to lead crisis management efforts in Welsh communities. This pivotal role involves coordinating emergency response activities, managing staff and volunteers, and ensuring operational excellence. The ideal candidate will have a strong background in disaster management, excellent communication skills, and the ability to interpret data for service improvement. Join a supportive team that values diversity and inclusion, and make a meaningful impact during crises while enjoying flexible working arrangements and generous benefits.

Benefits

36 days annual leave + option to buy 5 extra days

Up to 6% pension contribution

Flexible working arrangements

Career development opportunities

Discounts and employee benefits

Mental health and wellbeing support

Supportive team environment

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Knowledge of the Civil Contingencies Act 2004 and related regulations.
• Experience in disaster/emergency management and budget handling.

Responsibilities

• Leading crisis and emergency response operations across Wales.
• Supporting emergency planning with statutory services.
• Implementing quality assurance frameworks.

Skills

Operational planning

Performance monitoring

Data interpretation

Effective communication

IT literacy (Microsoft 365)

Disaster/emergency management

Budget handling

Tools

Microsoft 365

Job description

Emergency Response Operations Manager

Location: Wales (Hybrid between home and across the local community)

Salary: £33,414 - £35,127 per annum

Hours: 35 per week

Contract: Permanent

Are you passionate about guiding emergency response efforts and making a tangible difference in Welsh communities during crises?

Do you have the skills to support and inspire a team of dedicated professionals and volunteers in high-pressure situations?

Are you ready to be at the forefront of crisis management, ensuring operational excellence and community resilience?

The role involves leading emergency response activities across Wales, coordinating with statutory services, managing staff and volunteers, and ensuring resource efficiency. You will be part of a 24-hour on-call duty rota, develop operational plans, monitor performance, and collaborate with stakeholders to improve service delivery. Your work will be vital in building resilient communities and positioning the British Red Cross as a key emergency responder in the region.

Daily responsibilities include:

• Leading crisis and emergency response operations
• Supporting emergency planning with statutory services
• Advising on the use of British Red Cross assets
• Ensuring skilled and trained volunteers
• Using data to improve services
• Implementing quality assurance frameworks
• Monitoring activities and managing budgets
• Providing empathetic leadership remotely during incidents

Candidate requirements:

• Knowledge of the Civil Contingencies Act 2004 and related regulations
• Experience in operational planning and performance monitoring
• Strong data interpretation and reporting skills
• Effective communication with diverse stakeholders
• IT literacy, including Microsoft 365
• Full UK driving license
• Experience in disaster/emergency management and budget handling

Note: Applicants must reside in Wales or indicate their intention to move in their application.

Application deadline: 23:59 on 18th May 2025. Interviews will follow shortly after.

Benefits include:

• 36 days annual leave + option to buy 5 extra days
• Up to 6% pension contribution
• Flexible working arrangements
• Career development opportunities
• Discounts and employee benefits
• Mental health and wellbeing support
• Supportive team environment
• Cycle2Work scheme
• Interest-free season ticket loan

We are committed to diversity and inclusion, supporting our staff and volunteers through various networks and initiatives. Join us in our mission to be the world's emergency responders.