Post Office Counter Clerk

Lincolnshire Co-op; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused cooperative in Scunthorpe is seeking a Post Office Counter Clerk. In this role, you'll provide excellent customer service, inform customers about products, and handle various postal and administrative tasks. Ideal candidates will have strong communication skills and a sales-oriented mindset. This position offers flexibility in training and opportunities for career progression within a growing organization dedicated to serving the community.

Benefits

Up to 30 days annual leave (pro-rata)

Pension scheme with employer contributions

Colleague discount rates

Annual discretionary bonuses

Free tea and coffee during breaks

Wellbeing initiatives and community engagement

Qualifications

• Enthusiastic people person with a passion for customer service.
• Ability to effectively handle cash and administration duties.
• Keen eye for detail and ability to maintain confidentiality.

Responsibilities

• Provide friendly and personalized service to customers.
• Build sales by informing customers of products and services.
• Handle letters, parcels, bill payments, and passport applications.
• Complete cash handling accurately and securely.

Skills

Strong communication skills

Sales-focused approach

Customer service orientation

Ability to work under pressure

Job description

About the role:

Working in a post office is not just about selling stamps, our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done!

As a Post Office Counter Clerk, you’ll be at the forefront of this valued service. Greeting your customers and making sure they receive a friendly, easy, and personalised service that they’ll remember and keep coming back for. In this role you will also:

• Build and develop sales by keeping customers informed of the latest products and services that we offer.
• Maximise selling opportunities to ensure that your branch exceeds its targets.
• Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax.
• Ensure any cash handling and administration duties are completed accurately and effectively whilst adhering to any security measures that may be in place.

About You

Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or in customer service setting, we want to hear from you! Due to the fast-paced environment within our Post Offices, you will need to be able to work under pressure in busy periods alongside your close-knit team. You’ll also need to show us:

• An approachable and friendly manner with fantastic customer service skills to serve your local community and keep them returning for more.
• A keen eye for detail to accurately record information whilst maintaining confidentiality.
• A sales‑focused approach to your work, selling effectively with the desire to meet and exceed targets.

So that we can provide you with the best and most necessary training for this role, there is a requirement to complete 150 hours training within the first 6 weeks of employment. So ideally, we would be looking for flexibility around this. We are happy to discuss this in more detail at interview stage.

Benefits

This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities. In addition to working for a growing co‑operative business, we offer our colleagues fantastic benefits, including:

• Up to 30 days annual leave (pro‑rata) including bank holidays
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Wellbeing initiatives and community engagement opportunities

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your experience grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.