Porsche Product Expert Pro — Masterclass Coach

Porsche Retail Group Ltd; Guildford; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Bonus 10% per annum

33 days holiday per year

Mental health champions

Employee representative body

Preferential rates on Porsche products

Job summary

Porsche Retail Group Ltd in Guildford is seeking a Product Expert (Porsche Pro) to be the Centre's go-to resource for Porsche Car Connect, Telematics, Apple Car Play and feature explanations. You will support the Sales Team with accurate product information and deliver exceptional customer service across all touchpoints.

You will demonstrate products, run Porsche Masterclass handovers, guide customers through ownership, and keep staff updated on new models and tech advances while maintaining

Qualifications

• Previous experience in the automotive industry and understanding of vehicle features/products.
• Clean Full Driving Licence required and must be over 21 for insurance purposes.
• Exceptional verbal and written communication skills.
• Experience in a high value retail environment is highly desirable.
• Ability to conduct product demonstrations and test drives effectively.

Responsibilities

• Be the Centre expert for customer queries across media on Porsche products (PCC, Telematics, Apple Car Play, Personalisation Options, Vehicle features).
• Pro-actively offer customers a second hand-over as part of Porsche Masterclass in showroom, at home/work, or via digital tools.
• Be the primary contact during vehicle ownership for technical/troubleshooting issues and diagnose user errors.
• Support Centre marketing activities.
• Collaborate with Sales Executive and Centre Management on product, digital showroom and online enquiries.
• Keep Centre staff up-to-date on latest product information and tech developments.
• Develop knowledge of competitive products to provide insights to customers and management.
• Maintain accurate customer data in internal systems such as C@P.

Skills

Customer service

Product knowledge

Communication

Presentation skills

Tools

CRM tools

C@P system

Job description

Porsche Retail Group Ltd in Guildford is seeking a Product Expert (Porsche Pro) to be the Centre's go-to resource for Porsche Car Connect, Telematics, Apple Car Play and feature explanations. You will support the Sales Team with accurate product information and deliver exceptional customer service across all touchpoints.

You will demonstrate products, run Porsche Masterclass handovers, guide customers through ownership, and keep staff updated on new models and tech advances while maintaining