Product Expert (Porsche Pro)

Porsche Retail Group Ltd; Guildford; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Bonus 10% per annum

33 days holiday per year

Mental health champions

Employee representative body

Preferential rates on Porsche products

Job summary

Porsche Retail Group Ltd in Guildford is seeking a Product Expert (Porsche Pro) to be the Centre's go-to resource for Porsche Car Connect, Telematics, Apple Car Play and feature explanations. You will support the Sales Team with accurate product information and deliver exceptional customer service across all touchpoints.

You will demonstrate products, run Porsche Masterclass handovers, guide customers through ownership, and keep staff updated on new models and tech advances while maintaining

Qualifications

• Previous experience in the automotive industry and understanding of vehicle features/products.
• Clean Full Driving Licence required and must be over 21 for insurance purposes.
• Exceptional verbal and written communication skills.
• Experience in a high value retail environment is highly desirable.
• Ability to conduct product demonstrations and test drives effectively.

Responsibilities

• Be the Centre expert for customer queries across media on Porsche products (PCC, Telematics, Apple Car Play, Personalisation Options, Vehicle features).
• Pro-actively offer customers a second hand-over as part of Porsche Masterclass in showroom, at home/work, or via digital tools.
• Be the primary contact during vehicle ownership for technical/troubleshooting issues and diagnose user errors.
• Support Centre marketing activities.
• Collaborate with Sales Executive and Centre Management on product, digital showroom and online enquiries.
• Keep Centre staff up-to-date on latest product information and tech developments.
• Develop knowledge of competitive products to provide insights to customers and management.
• Maintain accurate customer data in internal systems such as C@P.

Skills

Customer service

Product knowledge

Communication

Presentation skills

Tools

CRM tools

C@P system

Job description

• Porsche Car Connect (PCC)
• Porsche Telematics

As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.

MUST HAVE:

Held a license for at least two years and be over the age of 21, for insurance purposes.

Responsibilities:

• Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
  
  
  
  • Porsche Car Connect (PCC)
  
  
  • Porsche Telematics
  
  
  • Apple Car Play
  
  
  • Personalisation Options
  
  
  • Vehicle Products and Features
  
  
  
  


• Pro-actively offer every customer a second hand-over as part of \"Porsche Masterclass\" - either in the showroom, customer's home / work or through a digital platform CitNOW, video call or other suitable communication tool


• Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)


• Support the Porsche Centre with various marketing activities


• Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires


• Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard


• Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management


• Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data

Requirements:

Minimum Qualifications:

• Previous experience of the automotive industry, including vehicle trends and customer needs


• Clean Full Driving Licence
  
  
  
  • Over the age of 21 and driving for at least two years (Insurance Purposes)
  
  
  
  


• Exceptional verbal and written communication skills


• Previous experience in a high value retail market


• Ability to conduct product demonstrations and test drives effectively

Desirable Qualifications:

• Proven experience in delivering excellent customer service and responding to customer queries across various platforms


• In-depth knowledge of Porsche vehicle models, features, and technology


• Strong understanding and ability to deliver in-depth product knowledge


• Ability to provide expert advice and support to Sales colleagues


• Continuous learning mindset to stay updated with new model launches and technology upgrades

Benefits:

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Competitive annual salary, Bonus of 10% per annum


• 33 days holiday per year, with extra days for long service


• Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm


• Dedicated mental health champions


• Employee representative body - your voice at work


• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products


• Life Assurance


• DC Pension Scheme


• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:

The biggest ‘Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.