Automotive Product Expert — Masterclass Pro

Porsche Retail Group; Guildford; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

10% annual bonus

33 days holiday

Fixed hours Mon–Fri + Sat half-day

Mental health champions

Employee voice representation

Preferential rates on Porsche products

Life Assurance

DC Pension Scheme

Employee Assistance Program

Job summary

Porsche Retail Group in Guildford is seeking a Product Expert (Porsche Pro) to deliver expert product information and exceptional service to customers. You will support the Sales Team, run demonstrations, and share knowledge across the Centre while staying ahead of Porsche technology and competitive trends.

The role requires a clean driving licence, over 21, and strong communication skills. A permanent Monday–Friday schedule is offered with weekend coverage as needed.

Qualifications

• Experience in automotive industry and understanding of vehicle trends.
• Clean full driving licence; over 21 for insurance purposes.
• Excellent verbal and written communication skills.
• Experience in high-value retail environments.
• Ability to conduct product demonstrations and test drives.

Responsibilities

• Be the Centre expert for customer queries about Porsche products and features.
• Offer second-hand hand-over as part of Porsche Masterclass via showroom, home, or digital platform.
• Act as a contact person for customers during vehicle ownership for technical issues.
• Support the Centre with marketing activities.
• Respond to product, digital showroom, and online enquiries with the Sales team.
• Keep Centre staff up to date on latest product information and tech developments.
• Develop knowledge of competitive products to provide insight.
• Maintain accurate customer data in internal systems (e.g., C@P).

Skills

Verbal communication

Written communication

Customer service

Product demonstrations

Automotive industry experience

Education

Full driving licence

Tools

Porsche Car Connect (PCC)

CitNOW

Vehicle data systems

Job description

Porsche Retail Group in Guildford is seeking a Product Expert (Porsche Pro) to deliver expert product information and exceptional service to customers. You will support the Sales Team, run demonstrations, and share knowledge across the Centre while staying ahead of Porsche technology and competitive trends.

The role requires a clean driving licence, over 21, and strong communication skills. A permanent Monday–Friday schedule is offered with weekend coverage as needed.