Showroom Host & Customer Experience Lead

Porsche; Guildford; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Salary up to £33,741

33 days annual leave

VW vehicle leasing

Mental health champions

Employee voice

Product & Porsche discounts

Life Assurance

DC Pension Scheme

Employee Assistance Program

Job summary

Porsche Retail Group is seeking a Senior Centre Support Assistant / Showroom Host in Guildford to ensure an outstanding customer experience across in-person, phone, and email channels. You will act as a brand ambassador for Porsche, welcoming visitors, sharing product knowledge, and guiding customers through the showroom with a focus on service excellence.

On non-hosting days, you will support Centre management with general admin, organise events, and contribute to a vibrant, customer-centric

Qualifications

• Experience in receptionist, host or admin roles.
• Customer-facing background to engage visitors.
• Friendly and approachable demeanour to create welcoming environment.
• Ability to multitask and maintain an orderly showroom.

Responsibilities

• Welcome visitors and customers, creating a positive first impression.
• Maintain product knowledge to assist customers effectively.
• Guide customers through the showroom and discuss vehicles, features and promotions.
• Handle incoming calls and forward to the appropriate department.
• Keep showroom clean, organized and visually appealing.
• Collect customer feedback and report issues to management.

Skills

Receptionist

Host

Admin

Customer-facing

multitasking

Job description

Porsche Retail Group is seeking a Senior Centre Support Assistant / Showroom Host in Guildford to ensure an outstanding customer experience across in-person, phone, and email channels. You will act as a brand ambassador for Porsche, welcoming visitors, sharing product knowledge, and guiding customers through the showroom with a focus on service excellence.

On non-hosting days, you will support Centre management with general admin, organise events, and contribute to a vibrant, customer-centric