Product Expert (Porsche Pro)

Porsche; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

10% annual bonus

33 days holiday

Life Assurance & Pension DC

Employee Assistance Program

Discounts on Porsche products/services

Job summary

Porsche Retail Group in Guildford seeks a Product Expert (Porsche Pro) to be the centre of product knowledge, supporting the Sales Team and delivering exceptional service across Porsche products and features. You’ll stay updated on industry trends and competitive offerings, while helping customers understand car connectivity, telematics, and personalization options. This role is based at the Guildford Centre and includes a competitive package.

Qualifications

• Experience in automotive industry and understanding vehicle trends
• Clean Full Driving Licence and age over 21 for insurance purposes
• Excellent verbal and written communication skills
• Experience in high value retail environments
• Ability to demonstrate products and conduct test drives effectively

Responsibilities

• Be the Centre expert for customer queries about Porsche products across multiple channels
• Pro-actively offer second hand-over via Porsche Masterclass in showroom, at customer home/work, or digitally
• Be a primary contact during ownership for technical issues and troubleshooting
• Support the Centre with marketing activities
• Collaborate with Sales Executive and Centre Management on product, digital showroom and online inquiries
• Keep all staff up-to-date on latest product information and technology developments
• Maintain accurate customer data in internal systems such as C@P

Skills

Customer service

Product knowledge

Communication

Sales support

Problem solving

Tools

PCC

Porsche Telematics

Apple CarPlay

CitNOW

Job description

As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.

MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.

Responsibilities:

• Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
  • Porsche Car Connect (PCC)
  • Porsche Telematics
  • Apple Car Play
  • Personalisation Options
  • Vehicle Products and Features
• Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home / work or through a digital platform CitNOW, video call or other suitable communication tool.
• Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)
• Support the Porsche Centre with various marketing activities
• Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires
• Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
• Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
• Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data

Minimum Qualifications:

• Previous experience of the automotive industry, including vehicle trends and customer needs
• Clean Full Driving Licence
  • Over the age of 21 and driving for at least two years (Insurance Purposes)
• Exceptional verbal and written communication skills.
• Previous experience in a high value retail market
• Ability to conduct product demonstrations and test drives effectively

Desirable Qualifications:

• Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
• In-depth knowledge of Porsche vehicle models, features, and technology
• Strong understanding and ability to deliver in-depth product knowledge
• Ability to provide expert advice and support to Sales colleagues
• Continuous learning mindset to stay updated with new model launches and technology upgrades

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Competitive annual salary, Bonus of 10% per annum
• 33 days holiday per year, with extra days for long service
• Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.