Poolside Activities & Guest Experience Manager (Bonus)

Haven Holidays; Cockenzie and Port Seton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 10% Annual Bonus

50% off on-park dining

20% discounts on Haven Holidays

Job summary

Haven Holidays in Scotland is seeking an Activities & Pool Manager for Cockenzie and Port Seton. You will lead the Activities & Leisure team, drive guest experiences, and manage budgets and schedules to deliver memorable poolside and activity experiences.

The role is full-time and permanent, with a focus on safety, staff development, and continuous improvement. PPO/SPTO certificates are preferred, training provided, and a DBS check is required.

Qualifications

• Proven leadership experience in sports, leisure, or hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure operations comply with health and safety regulations and company policies.
• Quickly resolve operational issues to maintain smooth day-to-day running.
• Support team development through ongoing training, mentoring, and growth opportunities.

Skills

Team Leadership

Guest Experience

Budgeting

Health & Safety

Communication

Operational Excellence

Flexibility

Job description

Haven Holidays in Scotland is seeking an Activities & Pool Manager for Cockenzie and Port Seton. You will lead the Activities & Leisure team, drive guest experiences, and manage budgets and schedules to deliver memorable poolside and activity experiences.

The role is full-time and permanent, with a focus on safety, staff development, and continuous improvement. PPO/SPTO certificates are preferred, training provided, and a DBS check is required.