Activities & Pool Manager: Lead Teams & Guest Experiences

Haven Holidays; Berwick-upon-Tweed; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Onsite accommodation (T&Cs apply)

Staff discounts

Training and development opportunities

Job summary

Haven Holidays is seeking an Activities & Pool Manager to lead our activities programme and pool operations across the park. You’ll be hands-on, coaching your team, managing scheduling, budgets and guest experiences to deliver brilliant experiences.

We value strong leadership, safety focus, and the ability to juggle multiple tasks in a fast-paced setting. DBS check is required before starting, with onsite accommodation available if needed.

Qualifications

• Experience in a leadership role in sports, leisure or hospitality.
• Strong leadership and communication skills.
• Budgeting and resource planning experience.
• Health and safety knowledge and compliance mindset.
• Proactive, organised and able to multitask.

Responsibilities

• Lead your team: motivate and coach to deliver activities and pool experiences while managing performance and growth.
• Own guest experiences: address concerns and drive improvements to keep guests happy.
• Manage operations: scheduling, budgets, resources, safety and compliance.
• Solve problems: quick thinking to tackle issues as they arise.
• Support development: mentor your team and create growth opportunities.

Skills

Team leadership

Budget management

Guest experience

Health & safety

Staff development

Education

PPO/SPTO certificates preferred

Job description

Haven Holidays is seeking an Activities & Pool Manager to lead our activities programme and pool operations across the park. You’ll be hands-on, coaching your team, managing scheduling, budgets and guest experiences to deliver brilliant experiences.

We value strong leadership, safety focus, and the ability to juggle multiple tasks in a fast-paced setting. DBS check is required before starting, with onsite accommodation available if needed.