Polish Speaking Customer Service Advisor

Gear4music Limited; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Gear4music Limited is seeking a Polish Speaking Customer Service Advisor to join their team in York. The role involves providing exceptional customer service to Polish-speaking clients, offering advice on musical instruments and equipment. Ideal candidates will be multilingual with a passion for music, and will enjoy a supportive work environment with various benefits and development opportunities.

Benefits

Generous discount scheme on music products

Employee Assistance Programme available 24/7

Access to Mental Health First Aiders

Free parking with electric charging points

Onsite gym and social events

Flexible work-from-home policy

Qualifications

• Excellent written and verbal communication skills in English and Polish (C1/C2 level).
• Some experience in a customer service environment is preferred.
• Interest and appreciation of music is a plus.

Responsibilities

• Answering inbound calls and emails from customers.
• Providing friendly and professional advice on musical instruments.
• Resolving customer enquiries and escalating when necessary.

Skills

Multilingual communication

Customer service

Microsoft Office skills

Knowledge of musical instruments

Interpersonal skills

Job description

Polish Speaking Customer Service Advisor

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Our Story
As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

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Our Story
As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

Your part in the performance
Our ideal applicant will be able to communicate well with our German speaking customers.
Ideally you will also be passionate about music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi-Fi tech on the market we can use your knowledge.
You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. Your day to day activities will look like:

• Answering inbound calls (and a few emails) from customers
• Providing customers with friendly and professional advice on a wide range of musical instruments and related products and/or audio visual & equipment
• Resolving challenging customer enquiries and escalating where appropriate
• Becoming a valued member of our specialist Customer Service team!

Your Skills and Experience: What We're Looking For
We welcome applications from diverse backgrounds and experiences. If you're excited about this role but not sure you meet every requirement, please apply—you might be the perfect fit.

• Multilingual – excellent written and verbal communication skills in English and Polish (C1/C2 level)
• Confidence and an exceptional telephone manner with the ability to build rapport with customers
• Some experience of working in a customer service environment
• Computer literate to a high standard, with good Microsoft Office skills
• A good knowledge of musical instruments and equipment is beneficial
• Reliable and committed to providing first-class advice and service
• Highly communicative
• Interest and appreciation of music is a plus

We are mainly seeking candidates to work at our head office in York. The working hours are 8am to 4:30pm, Monday to Friday, with occasional Sundays.

What We'll Give You
Alongside working with talented colleagues, we offer a comprehensive benefits package including development opportunities and wellbeing support:

• Generous discount scheme on our music and home entertainment products
• Employee Assistance Programme available 24/7
• Access to 30 Mental Health First Aiders as part of our commitment to mental health
• Free parking with electric charging points
• Modern office with onsite café and social events
• Onsite gym and physio, Gear4music discounts & perks
• Relaxed dress code and coffee facilities

Additional benefits include employee referral scheme, pension, eyecare vouchers, cycle to work, sick pay, enhanced maternity/paternity/adoption pay, annual flu vaccinations, and a flexible WFH policy where applicable.

We foster an open, collaborative, and friendly culture with a supportive environment for growth and development.

Department: Customer Services

Contract type: Permanent

Hours: 39.5 hours/week

Salary: Competitive

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Retail, Musical Instruments