Customer Service Specialist - German Speaking

Alchemy Global Talent Solutions; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist for a remote position. The role involves maintaining high customer service levels, building client relationships, and managing relocation processes. Ideal candidates will have 2+ years in customer service, strong organizational skills, and a proactive attitude.

Qualifications

• 2+ years’ experience in customer service or coordination roles.
• Experience in Relocation or Global Mobility preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Coordinate and manage the relocation process for assignees.
• Prepare documentation for assignees.

Skills

Customer service

Organizational skills

Multi-tasking

Analytical skills

Attention to detail

Proactive

Tools

Microsoft Office

Job description

Customer Service Specialist - German Speaking

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer service levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Prepare documentation for assignees
• Ensure data integrity for assignee records
• File and upload relevant assignment documentation to the system
• Assist with regular and ad-hoc reporting
• Coordinate and manage the relocation process for assignees
• Administer mobility policies and provide logistical support
• Support the team with ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in customer service or coordination roles
• Excellent customer service, organizational, and multi-tasking skills
• Experience in Relocation, Global Mobility, or related industries is preferred but not essential
• Experience traveling and living abroad is preferred
• Ability to work independently and as part of a team
• Strong analytical skills with attention to detail, thriving in a fast-paced environment
• Proactive with strong organizational skills
• Ability to prioritize workload and meet deadlines
• Keen to learn and adaptable to new administrative processes
• Proficient in Microsoft Office, especially Excel and Word

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Administrative, Human Resources
• Industry: Human Resources Services