Customer Service Advisor

BT Group; Doncaster; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Advisor in Doncaster. You will assist customers with various broadband-related inquiries, providing solutions and support throughout their journey. This role offers flexibility and a supportive team culture, along with a competitive salary and numerous benefits.

Benefits

Starting salary of £23,504

Online GP access 24/7

Market-leading paid carer’s leave

Equalized maternity, paternity, and adoption leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental cover

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Support customers with broadband tech-related queries.
• Handle simple and complex issues over the phone.

Skills

Problem Solving

Relationship Building

Calmness

Job description

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Customer Service Advisor

Posting Date: 16 May 2025

Unit:

Location:

Doncaster Contact Centre, Doncaster, United Kingdom

Long Description

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Use your skills to make a difference by joining our Broadband Technical Team in Doncaster. You’ll be speaking with customers over the phone, addressing various broadband tech-related queries. Whether helping with a simple router question or handling more complex issues requiring ownership, you'll support customers throughout their journey.

No specific experience is required to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand life is dynamic, and like most roles within EE, this opportunity offers flexibility. We’re committed to supporting your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• A starting salary of £23,504, increasing to £24,064 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off—to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave—equalized maternity, paternity, and adoption leave—offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they choose to grow their family.
• Great discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career. We’re passionate about our people and will help you achieve your aspirations.
• Season Ticket Travel Loan—funds to cover your travel costs to and from work, paid upfront.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental cover to protect you and your family.

Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?