German Speaking Customer Service Advisor

Gear4music.com; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retailer of musical instruments as a German Speaking Customer Service Advisor in York. You'll engage with customers, provide expert advice on musical products, and be part of a dynamic team. Enjoy a comprehensive benefits package and a supportive work environment that fosters growth.

Benefits

Generous discount on music products

Employee Assistance Programme

Access to Mental Health First Aiders

Free parking with electric charging points

Modern office with onsite café

Casual dress code

Employee referral schemes

Pension plans

Sick pay

Flexible WFH options

Qualifications

• Excellent written and verbal communication skills in English and German (C1/C2 level).
• Experience in a customer service environment.
• Strong communication skills and rapport-building.

Responsibilities

• Answering inbound calls and emails from customers.
• Providing friendly and professional advice on musical instruments and related products.
• Resolving challenging customer inquiries and escalating issues when appropriate.

Skills

Communication

Customer Service

Microsoft Office

Knowledge of Musical Instruments

Job description

German Speaking Customer Service Advisor

Customer Services

Full time

Permanent

Our Story

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

Your part in the performance

Our ideal applicant will communicate effectively with our German-speaking customers. Ideally, you will also have a passion for music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi-Fi tech, your knowledge will be valuable.

You will be equipped to deliver excellent customer service, including answering inbound calls (and some emails) from customers and providing friendly, professional advice on musical instruments & equipment. Your daily activities will include:

1. Answering inbound calls and emails from customers
2. Providing friendly and professional advice on musical instruments and related products, as well as audio-visual & equipment
3. Resolving challenging customer inquiries and escalating issues when appropriate
4. Becoming a valued member of our Customer Service team

Your Skills and Experience: What We're Looking For

We value diversity and welcome applications from individuals with varied backgrounds and experiences. If you are excited about this role but don't meet every criterion, please apply—you might be the perfect fit.

• Excellent written and verbal communication skills in English and German (C1/C2 level)
• Confidence and an exceptional telephone manner with rapport-building skills
• Experience in a customer service environment
• High proficiency in Microsoft Office and computer literacy
• A good knowledge of musical instruments and equipment is highly beneficial
• Reliable and dedicated to providing top-quality advice and service
• Strong communication skills
• An interest and appreciation of music is desirable

Our preferred location is at our head office in York. The working hours are from 8 am to 4:30 pm, Monday to Friday, with occasional Sundays.

What We'll Give You

Join a talented team and enjoy a comprehensive benefits package, including:

• Generous discount on our range of music and home entertainment products
• Employee Assistance Programme offering 24/7 support
• Access to Mental Health First Aiders and wellbeing initiatives
• Free parking with electric charging points
• Modern office with onsite café, bar, social events, gym, and physio
• Casual dress code and quality coffee

Additional benefits include employee referral schemes, pension plans, eyecare vouchers, cycle schemes, sick pay, enhanced parental leave, flu vaccinations, and flexible WFH options where applicable.

We foster an open, collaborative, and friendly culture that supports career growth and development.

Apply now