German Speaking Customer Service Advisor

Gear4music Limited; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the musical instruments retail sector is seeking a German Speaking Customer Service Advisor. This role involves assisting German-speaking customers with inquiries, providing expert advice on products, and ensuring excellent customer service. Ideal candidates will have strong communication skills in both English and German, along with a passion for music and experience in customer service.

Benefits

Comprehensive benefits package

Discounts on products

Wellbeing support

Onsite facilities

Career development opportunities

Qualifications

• Excellent written and verbal communication skills in English and German (C1/C2 level).
• Experience in a customer service environment.
• High proficiency in Microsoft Office.

Responsibilities

• Answer inbound calls and emails from customers.
• Provide friendly and professional advice on musical instruments.
• Resolve challenging customer inquiries.

Skills

Communication

Customer Service

Computer Literacy

Knowledge of Musical Instruments

Tools

Microsoft Office

Job description

German Speaking Customer Service Advisor

Join to apply for the German Speaking Customer Service Advisor role at Gear4music Ltd.

Our story: As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer; we are a community of music enthusiasts committed to providing the best online shopping experience. We constantly innovate and seek talented individuals who share our passion.

Job Overview

We are looking for a German-speaking Customer Service Advisor to communicate effectively with our German-speaking customers. Ideally, you are passionate about music and audio-visual products, whether as a DJ, band member, or tech enthusiast. Your role will involve providing excellent customer service, answering inbound calls and emails, and offering friendly, professional advice on musical instruments and equipment.

Responsibilities

1. Answer inbound calls and emails from customers
2. Provide friendly and professional advice on musical instruments and related products
3. Resolve challenging customer inquiries and escalate when necessary
4. Be a valued member of our Customer Service team

Requirements

• Excellent written and verbal communication skills in English and German (C1/C2 level)
• Confidence and a professional telephone manner
• Experience in a customer service environment
• High proficiency in Microsoft Office and computer literacy
• Knowledge of musical instruments and equipment is beneficial
• Reliable, committed, and highly communicative
• An interest in music is a plus

Additional Information

This role is based at our head office in York, with working hours from 8 am to 4:30 pm, Monday to Friday, with occasional Sundays. We offer a comprehensive benefits package, including discounts, wellbeing support, onsite facilities, and career development opportunities.

Employment Details

• Department: Customer Services
• Type: Permanent, Full-time
• Hours: 39.5 per week
• Salary: Competitive

Seniority and Industry

• Entry level
• Retail Musical Instruments