Platter Team Leader - Hospitality Operations & Service

Benugo; Cheltenham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Benugo in Cheltenham seeks an enthusiastic Platter Team Leader to oversee the platter service area at John Lewis, Place To Eat. You will lead a dedicated team, drive exceptional customer experiences and ensure operational excellence in a fast-paced hospitality setting.

You will uphold strict food safety and COSHH compliance, manage delivery notes and inventory, run daily briefings, and handle till operations while supporting other service areas as needed.

Responsibilities

• Lead, supervise and mentor platter team members with clear direction and feedback.
• Maintain high customer experience standards across all service interactions.
• Ensure strict adherence to food safety, health and COSHH guidelines.
• Organise and oversee delivery operations, verify inventories and report discrepancies.
• Conduct daily team briefings and communicate information with transparency.
• Manage till operations, take orders and serve food and beverages professionally.
• Take ownership of food offerings or service areas and rotate as needed.
• Assist with table clearing and general service duties while promoting teamwork.
• Monitor team performance, identify training needs and implement improvements.
• Support management in operational decisions and achieving targets.

Skills

Team leadership

Customer service

Food safety

Health and safety

COSHH awareness

Cash handling

Communication

Operations coordination

Staff training needs

Job description

Benugo in Cheltenham seeks an enthusiastic Platter Team Leader to oversee the platter service area at John Lewis, Place To Eat. You will lead a dedicated team, drive exceptional customer experiences and ensure operational excellence in a fast-paced hospitality setting.

You will uphold strict food safety and COSHH compliance, manage delivery notes and inventory, run daily briefings, and handle till operations while supporting other service areas as needed.