Platter Team Lead - Service Excellence & Food Safety

Benugo; Norwich; Remote; GBP 24,000 - 30,000; Full time

Job summary

Benugo in Norwich, United Kingdom, seeks an enthusiastic Platter Team Leader to oversee the platter service area and lead a dedicated team to deliver exceptional customer experiences. You will ensure strict adherence to food safety, health and safety regulations and COSHH guidelines while maintaining high standards of service and food presentation.

In this fast-paced hospitality role, you will conduct daily briefings, manage cash handling, and support other sections as needed, promoting

Responsibilities

• Lead, supervise, and mentor platter team members, providing clear direction and constructive feedback to support their professional development
• Maintain the highest standards of customer experience across all service interactions and ensure consistent quality in food presentation and service delivery
• Ensure strict adherence to food safety compliance, health and safety regulations, and COSHH guidelines at all times
• Organize and oversee delivery operations, including checking delivery notes, verifying inventory accuracy, and reporting any discrepancies promptly
• Conduct daily team briefings, communicate key information, and address team queries with transparency and empathy
• Manage cash handling procedures, operate tills accurately, take customer orders, and serve food and beverages with professionalism
• Take ownership of specific food offerings or service areas, with flexibility to rotate and support other sections as needed
• Assist with table clearing and general service duties while modeling a strong work ethic and collaborative spirit
• Monitor team performance, identify training needs, and implement solutions to enhance efficiency and service quality
• Support the management team with operational decisions and contribute to achieving business goals and targets

Skills

Leadership

Team management

Customer service

Communication

Food safety

Health & safety

Job description

Benugo in Norwich, United Kingdom, seeks an enthusiastic Platter Team Leader to oversee the platter service area and lead a dedicated team to deliver exceptional customer experiences. You will ensure strict adherence to food safety, health and safety regulations and COSHH guidelines while maintaining high standards of service and food presentation.

In this fast-paced hospitality role, you will conduct daily briefings, manage cash handling, and support other sections as needed, promoting