Team leader

Benugo; Cheltenham; Híbrido; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Benugo in Cheltenham seeks an enthusiastic Platter Team Leader to oversee the platter service area at John Lewis, Place To Eat. You will lead a dedicated team, drive exceptional customer experiences and ensure operational excellence in a fast-paced hospitality setting.

You will uphold strict food safety and COSHH compliance, manage delivery notes and inventory, run daily briefings, and handle till operations while supporting other service areas as needed.

Responsabilidades

• Lead, supervise and mentor platter team members with clear direction and feedback.
• Maintain high customer experience standards across all service interactions.
• Ensure strict adherence to food safety, health and COSHH guidelines.
• Organise and oversee delivery operations, verify inventories and report discrepancies.
• Conduct daily team briefings and communicate information with transparency.
• Manage till operations, take orders and serve food and beverages professionally.
• Take ownership of food offerings or service areas and rotate as needed.
• Assist with table clearing and general service duties while promoting teamwork.
• Monitor team performance, identify training needs and implement improvements.
• Support management in operational decisions and achieving targets.

Conhecimentos

Team leadership

Customer service

Food safety

Health and safety

COSHH awareness

Cash handling

Communication

Operations coordination

Staff training needs

Descrição da oferta de emprego

We are seeking an enthusiastic and organised Platter Team Leader to join our dynamic hospitality team in John Lewis, Place To Eat in Cheltenham. In this leadership role, you will oversee the platter service area, leading a dedicated team while maintaining our commitment to exceptional customer experiences and operational excellence. You will be responsible for ensuring compliance with all food safety and health regulations while fostering a collaborative and supportive team environment. This is an ideal opportunity for a motivated professional ready to make a meaningful impact in a fast-paced food service setting.

• Lead, supervise, and mentor platter team members, providing clear direction and constructive feedback to support their professional development
• Maintain the highest standards of customer experience across all service interactions and ensure consistent quality in food presentation and service delivery
• Ensure strict adherence to food safety compliance, health and safety regulations, and COSHH guidelines at all times
• Organize and oversee delivery operations, including checking delivery notes, verifying inventory accuracy, and reporting any discrepancies promptly
• Conduct daily team briefings, communicate key information, and address team queries with transparency and empathy
• Manage cash handling procedures, operate tills accurately, take customer orders, and serve food and beverages with professionalism
• Take ownership of specific food offerings or service areas, with flexibility to rotate and support other sections as needed
• Assist with table clearing and general service duties while modeling a strong work ethic and collaborative spirit
• Monitor team performance, identify training needs, and implement solutions to enhance efficiency and service quality
• Support the management team with operational decisions and contribute to achieving business goals and targets