Platter Team Leader — Hospitality & Service Excellence

WSH Group; Cheltenham; On-site; GBP 11,000 - 19,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Platter Team Leader for the John Lewis Place To Eat in Cheltenham.

You will lead the platter service area, supervise a dedicated team, and ensure exceptional customer experiences while maintaining food safety and regulatory standards. In this fast-paced hospitality role, you will organize service, handle cash and tills, mentor staff, and collaborate with management to meet business goals.

Qualifications

• Proven leadership and team management experience in hospitality or food service.
• Strong communication skills and the ability to articulate expectations clearly.
• Excellent organizational and time management abilities under pressure.
• Experience with cash handling, tills, and POS systems.
• Mentoring and coaching mindset to develop team performance.
• Knowledge of food safety regulations and COSHH awareness.

Responsibilities

• Lead, supervise, and mentor platter team members and provide feedback.
• Maintain high standard of customer experience across service interactions.
• Ensure strict adherence to food safety and health regulations.
• Organize and oversee delivery operations and inventory checks.
• Conduct daily team briefings and clear communication with the team.
• Manage cash handling, tills, orders, and serving duties with professionalism.
• Rotate responsibilities and support other sections as needed.
• Monitor performance, identify training needs, and drive improvements.
• Support management with operational decisions to achieve targets.

Skills

Leadership

Team management

Communication

Organization

Time management

Customer service

Food safety

Cash handling

Mentoring

Conflict resolution

Education

Food Safety Level 2

Job description

SmartRecruiters, Inc. is seeking a Platter Team Leader for the John Lewis Place To Eat in Cheltenham.

You will lead the platter service area, supervise a dedicated team, and ensure exceptional customer experiences while maintaining food safety and regulatory standards. In this fast-paced hospitality role, you will organize service, handle cash and tills, mentor staff, and collaborate with management to meet business goals.