Guest Experience Associate – Food & Beverage Service

WSH Group; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free lunch on shift

Endless tea and coffee on shift

50% discount on food and soft drinks

Life Assurance

Employee discounts

Mental Health support

Job summary

Benugo is hiring a Team Member for The Plate to Eat at John Lewis Edinburgh. You will provide superb customer service, prepare and serve quality food and beverages, and maintain a clean, welcoming environment.

The role includes weekend work and flexibility across shifts, with opportunities to develop within a fast-growing, prestige client portfolio. Join a renowned brand operating in high-street stores and flagship locations, with employee benefits such as free lunch on shift, beverages, staff

Qualifications

• Customer service oriented with a positive attitude.
• Strong communication and teamwork skills.
• Good organisational abilities and attention to detail.
• Ability to work under pressure and meet business needs.
• Reliable and proactive with a flexible approach to shifts.

Responsibilities

• Maintain the highest standard of customer experience at all times.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and maintain a clean working environment.
• Ensure all labels and prices are correct and up to date.
• Stay aware of promotions, pricing and product information.
• Be flexible to work on tills, process orders and serve customers.
• Follow food safety, allergen and hygiene procedures at all times.
• Collaborate with colleagues to meet service targets and keep operations smooth.
• Attend all training and development courses as requested.
• Represent WSH and John Lewis professionally in behaviour and appearance.
• Carry out other reasonable duties as required.

Skills

Positive can-do attitude

Strong communication

Good organisational skills

Ability to work under pressure

Reliable and team player

Self-motivated and proactive

Job description

Benugo is hiring a Team Member for The Plate to Eat at John Lewis Edinburgh. You will provide superb customer service, prepare and serve quality food and beverages, and maintain a clean, welcoming environment.

The role includes weekend work and flexibility across shifts, with opportunities to develop within a fast-growing, prestige client portfolio. Join a renowned brand operating in high-street stores and flagship locations, with employee benefits such as free lunch on shift, beverages, staff