Planning & Scheduling Coordinator

Combined Facilities Management; Castledawson; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Life assurance

Health and wellbeing support

Healthcare Cash Plan

Employee retail discounts

Ongoing training and development

Career progression opportunities

Job summary

Combined Facilities Management in Castledawson is seeking a capable Planning Administrator to join our team. You will schedule and coordinate job orders, liaise with tenants and trades, and support KPI-driven workflows in a busy planning environment.

The role requires IT proficiency, customer service experience, and strong communication. You will work Monday–Friday 8am–5pm, with opportunities to collaborate across departments and with client contacts.

Qualifications

• IT literate with proficiency in MS Office.
• Experience in scheduling/logistics and customer service.
• A degree or HND in a related field is preferred.

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works.
• Schedule customer appointments and create events.
• Assign jobs to trades/departments within the required category.
• Raise survey events on new COTs, Adaptions and Response jobs.
• Monitor progress and ensure KPI targets and deadlines are met.
• Communicate with administration, supervisors and management on queries.
• Liaise daily with client district maintenance officers/administrators.
• Review completion dates and request extensions when needed.
• Resolve queries and handle complaints.
• Support cross-functional teams and participate in charting KPI reports.

Skills

Microsoft Office

Scheduling

Customer service

Communication skills

Planning & organisation

Cross-functional teamwork

Time management

Problem solving

Education

Degree / HND

Job description

Combined Facilities Management in Castledawson is seeking a capable Planning Administrator to join our team. You will schedule and coordinate job orders, liaise with tenants and trades, and support KPI-driven workflows in a busy planning environment.

The role requires IT proficiency, customer service experience, and strong communication. You will work Monday–Friday 8am–5pm, with opportunities to collaborate across departments and with client contacts.