Facilities Service Coordinator - Client-Facing & Scheduling

Irwin M&E Limited; Portadown; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Ongoing training & development

Health cash plan (dental/optic)

Enhanced maternity/paternity leave

Additional holiday with length of stay

Team building days

Monthly value-based recognition awards

Job summary

Irwin M&E is seeking an experienced administrative professional to support field operations from Portadown. You will act as a professional point of contact for clients, logging and tracking service requests, and planning works for engineers and subcontractors to optimise resources.

The role emphasises accurate, high-volume processing and strong customer-facing skills within a facilities management environment.

Qualifications

• Advanced IT literacy with strong MS Excel skills.
• Experience using CAFM systems.
• Ability to log, prioritise and track service requests.
• Experience in planning and scheduling for multi-role teams.
• Experience in a fast-paced FM environment.

Responsibilities

• Acting as the first point of contact for clients, demonstrating professionalism in every interaction.
• Logging, prioritising, and tracking service requests within CAFM systems to ensure visibility and accountability.
• Planning and scheduling works for in-house engineers and subcontractors, optimising resources.
• Monitoring delivery of reactive and planned works to meet SLAs and KPIs.
• Proactively managing escalations and resolving issues to ensure client satisfaction.
• Supporting continuous improvement by identifying process efficiencies.

Skills

MS Excel

CAFM software

Planning & scheduling

Customer service

Facilities Management

Attention to detail

Team collaboration

Tools

CAFM tools

Job description

Irwin M&E is seeking an experienced administrative professional to support field operations from Portadown. You will act as a professional point of contact for clients, logging and tracking service requests, and planning works for engineers and subcontractors to optimise resources.

The role emphasises accurate, high-volume processing and strong customer-facing skills within a facilities management environment.