Planner

Combined Facilities Management; Castledawson; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Life assurance

Health and wellbeing support

Healthcare Cash Plan

Employee retail discounts

Ongoing training and development

Career progression opportunities

Job summary

Combined Facilities Management in Castledawson is seeking a capable Planning Administrator to join our team. You will schedule and coordinate job orders, liaise with tenants and trades, and support KPI-driven workflows in a busy planning environment.

The role requires IT proficiency, customer service experience, and strong communication. You will work Monday–Friday 8am–5pm, with opportunities to collaborate across departments and with client contacts.

Qualifications

• IT literate with proficiency in MS Office.
• Experience in scheduling/logistics and customer service.
• A degree or HND in a related field is preferred.

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works.
• Schedule customer appointments and create events.
• Assign jobs to trades/departments within the required category.
• Raise survey events on new COTs, Adaptions and Response jobs.
• Monitor progress and ensure KPI targets and deadlines are met.
• Communicate with administration, supervisors and management on queries.
• Liaise daily with client district maintenance officers/administrators.
• Review completion dates and request extensions when needed.
• Resolve queries and handle complaints.
• Support cross-functional teams and participate in charting KPI reports.

Skills

Microsoft Office

Scheduling

Customer service

Communication skills

Planning & organisation

Cross-functional teamwork

Time management

Problem solving

Education

Degree / HND

Job description

Location: Castledawson, Deerpark Road

Hours of Work: 8am- 5pm, Monday- Friday

We are seeking a talented individual to join our Planning Team.

About us

CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.

Your new opportunity

This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

Key Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion

Our requirements

Essential

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ logistics
• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus toward
• housing maintenance
• A Degree / HND in a related discipline

Competencies

• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills.
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets
• Good understanding of operating costs and productivity levels
• Knowledge of construction and the skills off the team members.
• Good customer service/customer care skills
• The ability to deal with the unexpected and good problem-solving skills

Benefits

• Competitive salary
• Life assurance for added peace of mind
• Health and wellbeing support, including an Employee Assistance Programme
• Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
• Employee retail discounts with a wide range of national brands
• Ongoing training, learning and development opportunities
• Clear career progression and internal promotion opportunities