Planning Manager

KP Snacks; Cannock Chase; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Representative for their mortgage sales and service team. This hybrid role supports customers with mortgage applications in the UK. Candidates should possess excellent customer service and communication skills, with attention to detail. Previous contact centre experience is valued but not mandatory. The role promotes work-life balance and offers competitive benefits including 24 days annual leave and a supportive family policy.

Benefits

24 days annual leave

Excellent pension contributions

Paid maternity leave

Qualifications

• Experience in a contact centre environment is preferred.
• Good attention to detail in a fast-paced environment.
• Willingness to learn and develop with technology.

Responsibilities

• Ensure information provided to customers is accurate.
• Act as a Bank of Ireland ambassador for customers.

Skills

Excellent customer service

Verbal and written communication

Attention to detail

Willingness to learn

Technology proficiency

Job description

Overview

Our UK Mortgage sales and service telephony teams play an integral part of the UK strategy by servicing customers and brokers for both new and existing mortgage maintenance and sales applications. This is a hybrid role, based primarily at One Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Responsibilities

• Be responsible for ensuring that information provided to our customers is up to date and accurate.
• Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers., Mortgages Direct, as part of the UK Home Buying and Ownership team aims to enhance and support a multichannel proposition across our UK business. Mortgage sales, service and customer acquisition is offered via Bank Of Ireland (UK) PLC and our ongoing relationship with the UK Post Office.

Qualifications

You will have a consistent record of providing excellent customer service preferably in a contact centre environment but not a must! You will have excellent verbal and written communication skills (telephony and webchat) with a passion for always doing the right thing for both customers and colleagues. Previous experience in the financial industry would be a nice to have but again not a must have requirement. Experience with any of the following will help you stand out but is not vital in order for you to apply for this role:

• Good attention to detail whilst working in a fast-paced environment.
• Willingness to learn and develop with a good grasp of technology.
• An ambassador for doing the right thing and promoting a fun and positive culture., Customer Focused - Self
• Better together - Self
• Take Ownership - Self
• Be Decisive - Self
• Manage Risk - Self

Bank of Ireland prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.