Pitstop Data Analyst: Scale a 2M‑Parcel Network

Relay Technologies; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Relay Technologies in London is seeking a Data Analyst for the Pitstop squad to own analytics for Launch Velocity, Handover Speed, and other KPIs. Work with operations, sales, engineering, design, and research to translate observations into measurable actions.

You'll maintain dbt models and data pipelines, build dashboards, and quantify cost impacts of initiatives. A strong SQL background and experience with BI tools are essential for delivering trusted insights that scale the network.

Qualifications

• Experience turning operations data into actionable metrics.
• Strong SQL and data analysis skills.
• Ability to explain data to non-technical stakeholders.

Responsibilities

• Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel. Build the monitoring around them and translate numbers into next actions.
• Run analytics behind pitstop performance and pricing: identify behaviors moving handover speed, assess pricing tiers, and spot under- or over-performing pitstops.
• Quantify cost impacts of squad initiatives: measure LiveOps load removed and time saved for drivers.
• Build launch readiness analytics: cohort ramps, time-to-maturity, early pitstop failures, and evolve the launch playbook with volume growth.
• Build a retention layer: health scores, at-risk alerts, churn diagnosis, and feedback into acquisition/onboarding.
• Investigate LiveOps ticket load by category and cost, identifying where to systematize next.
• Define KPIs and build dashboards to make Pitstop performance transparent to the squad and leadership.
• Maintain and extend the squad's dbt models and data pipelines.

Skills

SQL

BI tools

Operational analytics

Stakeholder communication

Tools

dbt

Job description

Relay Technologies in London is seeking a Data Analyst for the Pitstop squad to own analytics for Launch Velocity, Handover Speed, and other KPIs. Work with operations, sales, engineering, design, and research to translate observations into measurable actions.

You'll maintain dbt models and data pipelines, build dashboards, and quantify cost impacts of initiatives. A strong SQL background and experience with BI tools are essential for delivering trusted insights that scale the network.