Temporary Customer Service Advisor

Huntress; Brighton; On-site; GBP 17,000 - 21,000; Part time

Job summary

Huntress is seeking a Customer Service Advisor in Portslade, Brighton for a two-week temporary assignment. The role involves performing structured mystery shopper calls, gathering service and pricing information, and updating records with precision.

Flexibility exists on 4 or 5 days per week, with start times around 9–10am. Applicants should have prior office customer service experience, a professional telephone manner, and strong data-entry skills.

Qualifications

• Previous experience in a customer service role within an office environment.
• Confident and professional telephone manner.
• Strong attention to detail with accurate data entry skills.
• Reliable and able to commit to the full duration of the assignment.
• Able to commute reliably to the office location (no parking available on site).

Responsibilities

• Making outbound calls using provided scripts
• Collecting and accurately recording service and pricing information
• Updating existing records and identifying discrepancies in data
• Reviewing and documenting differences between current data and information provided over the phone
• Maintaining a high level of attention to detail and consistency throughout all tasks

Skills

Customer service

Data entry

Telephone etiquette

Attention to detail

Tools

MS Office

Job description

Job Title: Customer Service Advisor Location: Portslade, Brighton Contract: Temporary for two weeks Start Date: Monday, 16th November Pay Rate: £12.71 Hours: 6 hours per day, 5 days a week, although can be flexible if someone can only work 4 days. Start times would be between 9am and 10am, so shifts will be either 9am-3pm, 9.30am-3.30pm or 10am-4pm.

The Customer Service Advisor position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date.

Key responsibilities include:

• Making outbound calls using provided scripts
• Collecting and accurately recording service and pricing information
• Updating existing records and identifying discrepancies in data
• Reviewing and documenting differences between current data and information provided over the phone
• Maintaining a high level of attention to detail and consistency throughout all tasks

What we're looking for:

• Previous experience in a customer service role within an office environment
• Confident and professional telephone manner
• Strong attention to detail with accurate data entry skills
• Reliable and able to commit to the full duration of the assignment
• Able to commute reliably to the office location (no parking available on site)

This is a great opportunity for candidates looking for short-term work within a structured office environment. Immediate availability is essential due to the fixed start date

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.