Phone Based Sales Executive

Netbox Recruitment Ltd; Norwich; On-site; GBP 30,000 - 36,000; Full time

Job summary

Netbox Recruitment Ltd in Norwich is helping a specialist supplier in the construction and manufacturing sectors hire a Phone-Based Sales Executive. This role blends customer service, relationship building and sales in a friendly, low-pressure environment.

You will manage inquiries by phone and email, source products, quote, process orders and nurture existing accounts while spotting upsell opportunities and reconnecting lapsed customers.

Qualifications

• Experience in nuts, bolts, fixings or similar industrial supplies is highly preferred.
• Experience in internal sales, account management or customer service is essential; related industry experience advantageous.

Responsibilities

• Manage customer enquiries by phone and email.
• Source products, prepare quotations and process orders.
• Build relationships and develop existing accounts.
• Identify upselling, cross-selling and new business opportunities.
• Reconnect with lapsed customers.
• Negotiate with suppliers and resolve customer queries.

Skills

People skills

Customer service

Relationship building

Communication

Job description

Phone-Based Sales Executive
Norwich | Up to £33,000 + £3,000 Annual Profit Share

Great with people? Commercially minded? Ready for a sales role without the hard sell?

We're recruiting for an established specialist supplier serving the construction and manufacturing sectors, looking for a Phone-Based Sales Executive to join its close-knit team in Norwich.

This is an opportunity to combine customer service, relationship building and sales in a varied role where great service matters more than aggressive targets.

What's in it for you?

• * Salary up to £33,000 per annum
• * Annual profit share of up to £3,000
• * A friendly, close-knit team of four
• * No high-pressure sales targets
• * A varied role with real commercial involvement

What will you be doing?

• * Managing customer enquiries by phone and email
• * Sourcing products, preparing quotations and processing orders
• * Building relationships and developing existing accounts
• * Identifying upselling, cross-selling and new business opportunities
• * Reconnecting with lapsed customers
• * Negotiating with suppliers and resolving customer queries

What are we looking for?

• * Someone who enjoys talking to people, solving problems and spotting opportunities.
• * You'll have strong communication skills, a customer-first attitude, commercial awareness and a proactive approach.
• * Experience within nuts, bolts, fixings, fasteners or similar industrial supplies is highly preferred. Experience in internal sales, account management or customer service is essential - and within a related industry would also be advantageous.
• * You'll be confident building customer relationships, identifying sales opportunities and taking ownership of enquiries from start to finish.

Ready for a different kind of sales role?

If you enjoy building relationships, delivering excellent service and helping a business grow — without the pressure of aggressive sales targets — this could be the perfect next step.