Phone-Based Sales Executive

Netbox Recruitment Ltd; Broadland; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual profit share up to £3,000

Job summary

Netbox Recruitment Ltd is recruiting a Phone-Based Sales Executive to join its Norwich team. You will handle customer enquiries by phone and email, source products, prepare quotations and process orders, while building lasting relationships with accounts.

You'll identify upselling and new business opportunities, reconnect with lapsed customers and negotiate with suppliers. The role emphasizes great service over aggressive targets and offers a base salary plus a profit share.

Qualifications

• Enjoy talking to people and solving problems.
• Customer-first attitude and proactive approach.
• Strong communication skills and commercial awareness.
• Experience in nuts, bolts, fixings or related industrial supplies is preferred.

Responsibilities

• Handle customer enquiries by phone and email.
• Source products, prepare quotations and process orders.
• Build relationships and develop existing accounts.
• Identify upselling, cross-selling and new business opportunities.
• Reconnect with lapsed customers and resolve queries.

Skills

Phone-based sales

Customer service

Relationship management

Upselling opportunities

Negotiation

Job description

Phone-Based Sales Executive

Norwich | Up to £33,000 + £3,000 Annual Profit Share

Great with people? Commercially minded? Ready for a sales role without the hard sell?

We're recruiting for an established specialist supplier serving the construction and manufacturing sectors, looking for a Phone-Based Sales Executive to join its close-knit team in Norwich.

This is an opportunity to combine customer service, relationship building and sales in a varied role where great service matters more than aggressive targets.

What's in it for you?

• Salary up to £33,000 per annum
• Annual profit share of up to £3,000
• A friendly, close-knit team of four
• No high-pressure sales targets
• A varied role with real commercial involvement

What will you be doing?

• Managing customer enquiries by phone and email
• Sourcing products, preparing quotations and processing orders
• Building relationships and developing existing accounts
• Identifying upselling, cross-selling and new business opportunities
• Reconnecting with lapsed customers
• Negotiating with suppliers and resolving customer queries

What are we looking for?

Someone who enjoys talking to people, solving problems and spotting opportunities.

You’ll have strong communication skills, a customer-first attitude, commercial awareness and a proactive approach.

Experience within nuts, bolts, fixings, fasteners or similar industrial supplies is highly preferred. Experience in internal sales, account management or customer service within a related industry would also be advantageous.

You’ll be confident building customer relationships, identifying sales opportunities and taking ownership of enquiries from start to finish.

Ready for a different kind of sales role?

If you enjoy building relationships, delivering excellent service and helping a business grow - without the pressure of aggressive sales targets - this could be the perfect next step.