Customer Account Executive

Netbox Recruitment Ltd; Norwich; On-site; GBP 30,000 - 36,000; Full time

Job summary

Netbox Recruitment Ltd. is recruiting a Customer Account Executive in Norwich. The role combines customer service, relationship building and sales in a friendly, close-knit team.

You will manage enquiries, source products, prepare quotations and process orders, while building client relationships and identifying upselling opportunities. A varied role with commercial involvement awaits.

Qualifications

• Someone who enjoys talking to people, solving problems and spotting opportunities.
• Strong communication skills, a customer-first attitude, commercial awareness and a proactive approach.
• Experience within nuts, bolts, fixings, fasteners or similar industrial supplies is highly preferred.
• You'll be confident building customer relationships, identifying sales opportunities and taking ownership of enquiries from start to finish.

Responsibilities

• Managing customer enquiries by phone and email
• Sourcing products, preparing quotations and processing orders
• Building relationships and developing existing accounts
• Identifying upselling, cross-selling and new business opportunities
• Reconnecting with lapsed customers
• Negotiating with suppliers and resolving customer queries

Job description

Customer Account Executive

Norwich Up to 33,000 + 3,000 Annual Profit Share

Great with people? Commercially minded? Ready for a sales role without the hard sell?

We're recruiting for an established specialist supplier serving the construction and manufacturing sectors, looking for a Commercial Account Executive to join its close-knit team in Norwich.

This is an opportunity to combine customer service, relationship building and sales in a varied role where great service matters more than aggressive targets.

What's in it for you?

• Salary up to 33,000 per annum
• Annual profit share of up to 3,000
• A friendly, close-knit team of four
• No high-pressure sales targets
• A varied role with real commercial involvement

What will you be doing?

• Managing customer enquiries by phone and email
• Sourcing products, preparing quotations and processing orders
• Building relationships and developing existing accounts
• Identifying upselling, cross-selling and new business opportunities
• Reconnecting with lapsed customers
• Negotiating with suppliers and resolving customer queries

What are we looking for?

• Someone who enjoys talking to people, solving problems and spotting opportunities.
• You'll have strong communication skills, a customer-first attitude, commercial awareness and a proactive approach.
• Experience within nuts, bolts, fixings, fasteners or similar industrial supplies is highly preferred. Experience in internal sales, account management or customer service within a related industry would also be advantageous.
• You'll be confident building customer relationships, identifying sales opportunities and taking ownership of enquiries from start to finish.

Ready for a different kind of sales role?

If you enjoy building relationships, delivering excellent service and helping a business grow - without the pressure of aggressive sales targets - this could be the perfect next step.