Phone-based Lung Cancer Screening Triage — Flexible Hours

NHS Jobs; Middlewich; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

NHS Jobs in Middlewich is seeking a Patient Triage Advisor for the Lung Cancer Screening unit. This full-time, on-site role involves handling calls to book and manage appointments, performing telephone triage, and maintaining accurate patient data in line with NHS guidelines.

You will join a dedicated team delivering compassionate, efficient service to patients from diverse backgrounds while upholding data protection standards.

Qualifications

• Experience in a customer or patient-facing role (predominantly phone-based).
• Strong communication and organisational skills are essential.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.

Responsabilités

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow-up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from diverse backgrounds.

Connaissances

Customer-facing experience

Strong communication

Organisational skills

GDPR/data protection understanding

Empathetic professionalism

Description du poste

NHS Jobs in Middlewich is seeking a Patient Triage Advisor for the Lung Cancer Screening unit. This full-time, on-site role involves handling calls to book and manage appointments, performing telephone triage, and maintaining accurate patient data in line with NHS guidelines.

You will join a dedicated team delivering compassionate, efficient service to patients from diverse backgrounds while upholding data protection standards.