Lung Cancer Screening Patient Advisor

University Hospitals Coventry and Warwickshire NHS Trust; West Midlands; On-site; GBP 24,000 - 28,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Contact Assessor as part of the Lung Cancer Screening programme. The role focuses on proactive telephone screening to assess risk, booking scans at local mobile clinics, and providing compassionate support to patients throughout their care journey.

You will work with Lung Cancer Screening nurses to prepare patients for appointments, with a focus on safety, confidentiality, and timely communication.

Qualifications

• GCSE English Language and Mathematics (A-C).
• NVQ3 in Administration or Customer Service or equivalent or working towards.

Responsibilities

• Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
• Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
• Maintain strict patient confidentiality and compliance with data protection regulations.
• Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
• Support patients from diverse backgrounds, utilising interpreter services where required.
• Accurately add encounters on EPR and referrals for patients requiring secondary care.
• Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
• Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
• Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.

Skills

Effective communication

Telephone screening

Empathy and patient care

Organisational skills

Education

GCSE English Language and Mathematics (A-C)

NVQ3 in Administration or Customer Service

Tools

Excel

PAS systems

MS Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Contact Assessor as part of the Lung Cancer Screening programme. The role focuses on proactive telephone screening to assess risk, booking scans at local mobile clinics, and providing compassionate support to patients throughout their care journey.

You will work with Lung Cancer Screening nurses to prepare patients for appointments, with a focus on safety, confidentiality, and timely communication.