Patient Contact Assessor

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Rugby; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in the Midlands is recruiting a Lung Cancer Screening Patient Contact Assessor (PCA). You will perform telephone assessments to identify risk, arrange referrals for Low Dose CT scans, and support patients throughout the screening pathway.

Work across mobile clinics, coordinate with specialist nurses, and ensure timely appointments. The role includes occasional travel to CT sites and shift work across six days a week.

Responsibilities

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail.
• Monitor and manage patients who did not attend their Lung Health Check appointments, and implement rebooking processes.
• Collaborate with Lung Cancer Screening Specialist Nurses, escalating high-risk cases during consultations.

Job description

The primary goal of the Lung Cancer Screening (LCS) Programme is to facilitate the early detection of lung cancer, saving lives. The National Screening Committee has reviewed evidence from pilot sites and approved the programme for national implementation from 2028/29.

The Lung Cancer Screening Patient Contact Assessor (PCA) plays a crucial role in delivering the programme to eligible individuals. This programme is open to individuals aged 55-74 with a history of smoking, who are registered with a participating GP practice. Through telephone screening, PCAs assess patient risk using an accredited risk score tool. Those identified as high-risk may be referred for a Low Dose CT scan to enable early cancer detection, improving treatment outcomes.

As a PCA, you will be responsible for reaching out to patients, conducting telephone assessments, and supporting high-risk cases through appropriate referrals. You will also be trained to provide Very Brief Advice (VBT) to smokers, encouraging them to quit, and assist with appointment scheduling for scans at local mobile clinics.

This is a dynamic role where you will work as part of a team, under the supervision of the Performance and Pathway Manager and Team Leader with a focus on patient care, service delivery, and promoting lung health.

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Monitor and manage patients who Did Not Attend (DNA) their Lung Health Check appointments.
• Implement rebooking processes and identify barriers to patient attendance.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.

The role may require travel to CT scanner sites and other hospital locations to deliver equipment or support service needs. The post holder should have access to a vehicle for work purposes.

The service operates six days a week, and this role requires working shifts:

• Monday – Friday: 0800 – 2000
• Saturday: 0900 – 1300

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – Pathway To Excellence – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Melissa Carter Job title: Performance and Pathway Manager Email address: [e-mail]