Patient Triage Advisor

NHS Jobs; Middlewich; On-site; GBP 22,000 - 26,000; Full time

Job summary

NHS Jobs in Middlewich is seeking a Patient Triage Advisor for the Lung Cancer Screening unit. This full-time, on-site role involves handling calls to book and manage appointments, performing telephone triage, and maintaining accurate patient data in line with NHS guidelines.

You will join a dedicated team delivering compassionate, efficient service to patients from diverse backgrounds while upholding data protection standards.

Qualifications

• Experience in a customer or patient-facing role (predominantly phone-based).
• Strong communication and organisational skills are essential.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow-up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from diverse backgrounds.

Skills

Customer-facing experience

Strong communication

Organisational skills

GDPR/data protection understanding

Empathetic professionalism

Job description

Patient Triage Advisor – Lung Cancer Screening

Location: Universal House, Erf Way, Middlewich

Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.

Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm).

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment.

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

What were looking for:

• Experience in a customer or patient-facing role (this is a predominantly phone-based position)
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism
• Previous contact centre experience is desirable but not essential

Next steps:

Complete an application form

Complete 4 automated video interview questions

CV & video shortlisting

Face-to-face interview