Phlebotomy Manager

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading UK healthcare institution is seeking a Phlebotomy Manager to oversee operations at the Norfolk and Norwich University Hospital. The position requires a nursing background and strong leadership skills to manage a busy service and a team of 40 staff. Responsibilities include technical support, service organization, and liaising with various stakeholders. This is a full-time, permanent role with competitive salary and excellent benefits, including flexible working hours and professional development opportunities.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free park & ride service

Support in career development

Qualifications

• Demonstrated experience in recruitment and interviewing.
• Experience of procurement and roster planning.
• Understanding of Equality, Diversity and Inclusion.

Responsibilities

• Communicate departmental initiatives and issues to staff.
• Represent Phlebotomy at Trust and regional meetings.
• Work with management to develop service plans.
• Process and communicate complex data effectively.

Skills

Effective communication

Leadership skills

Clinical skills

Data analysis

Diplomacy

Education

Level 5 Qualification in management

Training in Venepuncture

Job description

Job Summary

The Phlebotomy Department based at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn. The Phlebotomy department is responsible for the provision of a phlebotomy service at NNUH only. This covers provision of daily ward based phlebotomy on a 7 day per week basis as well as outpatient phlebotomy on the NNUH site. Supporting the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

Main duties

This is a full time substantive opportunity for the successful candidate to work in a busy hospital department in a leadership role. We are specifically looking to appoint a candidate from a nursing background who will be able to apply your clinical skills to support the phlebotomy service and build your leadership skills in managing a busy service. The post holder will act as technical and operational lead for Phlebotomy at NNUH, to be the primary point of contact for technical and clinical advice and expertise for Phlebotomy. The primary purpose of the role is to ensure the provision of a high quality phlebotomy service organising the service and liaising with multiple users of the service across the Trust. The phlebotomy manager is line manager for a team of approximately 40 people as well as responsible to coordinating a sub team of approximately 10 bank staff.

About Us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job Details

Date posted: 12 December 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £38,682 to £46,580 a year per annum

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 234-25-E0469-B

Job location: Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Job Responsibilities

The following skills and experience will be required and are essential for the successful candidates:

• To communicate departmental and Trust initiatives and issues to staff via regular staff meetings, one to one discussions and written communication (electronic or printed)
• To represent Phlebotomy at Trust and regional level by attending meetings and collaborating in service improvement projects. This will involve proposing and developing service improvement projects and business cases and presenting to senior EPA and NNUH divisional management and where necessary other NHS providers and external agencies.
• Provide a high level of tact diplomacy and persuasive skills when dealing with enquiries from within the Trust and when working with other NHS providers and external agencies.
• To work with Senior EPA management, Trust management and other stakeholders to develop plans and implement projects as they relate to phlebotomy services.
• Process and communicate complex data to facilitate the dissemination and collection of information within the department and develop effective communication processes.
• To define data collection strategies in using a variety of methods and sources to measure and assess service demands. And use to analyse, identify areas where improvements can be made and respond to and develop strategies for changing service demands and improvements

Person Specification

Essential Qualifications

• Level 5 Qualification in management or equivalent experience in a management role
• Trained and competent to perform Venepuncture, with detailed knowledge of venepuncture techniques and other clinical skills

Essential Experience

• Experience in recruitment and interviewing
• Experience of procurement.
• Experience of setting and planning rosters and organising staff.

Essential Attitude/Aptitude

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer Details

Employer name: Norfolk and Norwich University Hospital

Address: Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Employer's website: https://teamnnuh.co.uk/