Pharma Warehouse Shift Lead (KPI & Compliance)

Wells & Co.; Redditch; On-site; GBP 42,000 - 56,000; Full time

Job summary

Bestway Healthcare in the United Kingdom is seeking a Shift Operations Manager to lead warehouse operations on the day shift, ensuring safe, compliant handling and efficient distribution of pharmaceutical products. The role will oversee eight direct reports and drive KPI performance across stock control, throughput, and quality metrics.

You will manage labour, implement process improvements, and collaborate with Quality, Transport and Customer Service to resolve issues.

Qualifications

• Proven experience within a warehouse, logistics, or supply chain operations environment.
• Previous experience in a leadership or supervisory role managing operational teams.
• Experience within pharmaceutical operations desirable but not essential.
• Strong understanding of warehouse processes including goods receipt, storage, picking, and dispatch.
• Knowledge of health & safety practices and regulatory standards.
• Ability to prioritise workloads and make effective decisions in a fast-paced environment.
• Experience using WMS and operational reporting tools.
• Strong problem-solving and organisational skills with a continuous improvement mindset.
• Flexible approach to shift working and operational demands.

Responsibilities

• Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations.
• Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements.
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance.
• Manage, coach, and performance-manage team members, including absence, conduct, and capability.
• Monitor stock control processes including goods receipt, storage, picking, and shipping.
• Plan and deploy labour and resources effectively to meet operational demand.
• Escalate and resolve operational, quality, or compliance issues in a timely manner.
• Support recruitment, onboarding, and training activities for warehouse employees.
• Produce and maintain operational reports, shift handovers, and performance records.
• Assist with audits, inspections, and corrective action activities.
• Support implementation of new processes, systems, or customer requirements.
• Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
• Monitor equipment usage and report maintenance or facility concerns.
• Promote a positive safety and compliance culture across the operation.
• Deputise for senior operations management when required.

Skills

Leadership

Problem solving

Continuous improvement

Inventory management

Regulatory compliance

Decision making

Staff coaching

Shift flexibility

Time management

Tools

WMS

Job description

Bestway Healthcare in the United Kingdom is seeking a Shift Operations Manager to lead warehouse operations on the day shift, ensuring safe, compliant handling and efficient distribution of pharmaceutical products. The role will oversee eight direct reports and drive KPI performance across stock control, throughput, and quality metrics.

You will manage labour, implement process improvements, and collaborate with Quality, Transport and Customer Service to resolve issues.