Shift Operations Manager

Well; Redditch; On-site; GBP 42,000 - 56,000; Full time

Job summary

Bestway Healthcare is recruiting a Shift Operations Manager to lead and manage warehouse operations during the day shift, ensuring safe, compliant handling and distribution of pharmaceutical products in line with GDP, SOPs and regulatory standards. The SOM has 8 direct reports and will work daytime hours, 9-5pm Monday - Friday, with occasional shifts to cover holidays and gain exposure to other teams.

You will drive KPIs on productivity, OTIF, inventory accuracy and dispatch, and collaborate

Qualifications

• Proven experience in warehouse, logistics or supply chain operations.
• Experience leading operational teams in a fast-paced environment.
• Familiarity with GDP, SOPs and regulatory standards is a plus.

Responsibilities

• Lead all warehouse activities on the assigned shift to ensure safe, compliant and efficient operations.
• Ensure full compliance with GDP, SOPs, H&S legislation and pharmaceutical regulatory requirements.
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy and dispatch performance.
• Manage, coach and performance-manage team members, including absence, conduct and capability.
• Monitor stock control processes including goods receipt, storage, picking and shipping.
• Plan and deploy labour and resources to meet operational demand.
• Escalate and resolve operational, quality or compliance issues promptly.

Skills

Warehouse leadership

People management

WMS experience

Operational reporting

Decision making

Health & safety knowledge

Tools

WMS software

ERP systems

Job description

The following content displays a map of the jobs location - 18 Oxleasow Rd, Redditch , United Kingdom

18 Oxleasow Rd, Redditch , United Kingdom

Closing Date:

06/11/2026

Job Category:

Support Centre

Business Area:

Support Centre

Division / Function:

Warehouse

Overview of the role

We are looking to strenghten our warehouse leadership team at Lexon, part of Bestway Healthcare!

The role of the Shift Operations Manager is to lead and manage warehouse operations during the assigned shift, ensuring the safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift.

The SOM has 8 direct reports and will work daytime hours, 9-5pm Monday - Friday. However, some shift work outside of these hours will be required to cover for holidays etc & to gain a deeper understanding of other teams.

Main Responsibilities

Primary Accountabilities

• Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
• Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
• Manage, coach, and performance-manage team members, including absence, conduct, and capability
• Monitor stock control processes including goods receipt, storage, picking, and shipping
• Plan and deploy labour and resources effectively to meet operational demand
• Escalate and resolve operational, quality, or compliance issues in a timely manner

Secondary Accountabilities

• Support recruitment, onboarding, and training activities for warehouse employees.
• Produce and maintain operational reports, shift handovers, and performance records.
• Assist with audits, inspections, and corrective action activities.
• Support implementation of new processes, systems, or customer requirements.
• Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
• Monitor equipment usage and report maintenance or facility concerns.
• Promote a positive safety and compliance culture across the operation.
• Deputise for senior operations management when required.

The Ideal Candidate

• Proven experience within a warehouse, logistics, or supply chain operations environment.
• Previous experience in a leadership or supervisory role managing operational teams.
• Experience within pharmaceutical operations is desirable but not essential.
• Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
• Knowledge of health & safety practices and operational compliance standards.
• Ability to prioritise workloads and make effective decisions in a fast-paced operational environment.
• Experience using Warehouse Management Systems (WMS) and operational reporting tools.
• Strong problem-solving and organisational skills with a continuous improvement mindset.
• Flexible approach to shift working and operational demands.

Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.

Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle’s, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.