Warehouse Shift Manager: Lead Teams to KPI Excellence

ID Logistics UK; Northampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

ID Logistics UK is seeking a Shift Manager to lead the day-to-day warehouse operation, ensuring customer SLAs and KPIs are met across safety, quality, service and cost. You’ll lead and develop your team while adapting to changing volumes to deliver excellent service for our customer.

You’ll drive continuous improvement, build strong relationships with customers and stakeholders, and maintain 5S and stock accuracy while promoting a safe working environment.

Qualifications

• Proven track record in leading warehouse teams.
• Experience with KPIs, safety and quality targets.
• Strong communication and decision-making abilities.
• Ability to plan labour and resources in a high-volume environment.
• Commitment to continuous improvement and 5S.

Responsibilities

• Lead the day-to-day warehouse operation, ensuring customer SLAs and site KPIs are consistently achieved.
• Lead, motivate and develop Team Leaders and colleagues through clear communication and feedback.
• Plan labour and resources to meet changing volumes and peak periods.
• Champion a safe working environment following HSEQ standards and procedures.
• Monitor performance across safety, quality, service, productivity and cost, taking action to improve.
• Maintain high standards of stock accuracy, housekeeping, hygiene and 5S.
• Build strong relationships with customers and stakeholders, resolving issues quickly.
• Drive continuous improvement to enhance efficiency, engagement, and service.

Skills

Leadership

Team development

Warehouse operations

KPI/SLAs

Communication

Problem-solving

Organised planning

Stakeholder engagement

Job description

ID Logistics UK is seeking a Shift Manager to lead the day-to-day warehouse operation, ensuring customer SLAs and KPIs are met across safety, quality, service and cost. You’ll lead and develop your team while adapting to changing volumes to deliver excellent service for our customer.

You’ll drive continuous improvement, build strong relationships with customers and stakeholders, and maintain 5S and stock accuracy while promoting a safe working environment.