Shift Operations Manager

Bestway Healthcare UK; Redditch; On-site; GBP 36,000 - 54,000; Full time

Job summary

Bestway Healthcare UK is seeking a Shift Operations Manager to lead the warehouse on the daytime shift (9-5). You will ensure safe, compliant handling, storage and distribution of pharmaceutical products, and you will drive performance across people, inventory, and processes.

The role requires strong leadership, hands-on oversight of GDP, SOPs, and quality systems, with a focus on continuous improvement, KPI delivery, and collaboration with Quality, Transport and Customer Service teams.

Qualifications

• Proven experience in warehouse, logistics, or supply chain operations.
• Experience in a leadership or supervisory role.
• Experience in pharmaceutical operations is desirable but not essential.
• Strong knowledge of warehouse processes including goods receipt, storage, picking, and dispatch.
• Knowledge of health & safety practices and regulatory compliance standards.
• Ability to prioritise workloads and make effective decisions in a fast-paced environment.
• Experience using Warehouse Management Systems (WMS) and operational reporting tools.
• Flexible approach to shift working and operational demands.

Responsibilities

• Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations.
• Ensure GDP, SOPs, H&S compliance, and pharmaceutical regulatory requirements.
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance.
• Coach and performance-manage team members, including absence, conduct, and capability.
• Monitor stock control processes including goods receipt, storage, picking, and shipping.
• Plan and deploy labour and resources to meet operational demand.
• Escalate and resolve operational, quality, or compliance issues promptly.
• Support recruitment, onboarding, and training for warehouse staff.
• Produce and maintain operational reports, shift handovers, and performance records.
• Assist with audits, inspections, and corrective actions.
• Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
• Promote a positive safety and compliance culture across the operation.
• Deputise for senior operations management when required.

Skills

Warehouse leadership

People management

Regulatory compliance

Operational decision-making

Tools

WMS

Job description

The role of the Shift Operations Manager is to lead and manage warehouse operations during the assigned shift, ensuring the safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift.

The SOM has 8 direct reports and will work daytime hours, 9-5pm Monday - Friday. However, some shift work outside of these hours will be required to cover for holidays etc & to gain a deeper understanding of other teams.

Main Responsibilities

Primary Accountabilities

• Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
• Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
• Manage, coach, and performance-manage team members, including absence, conduct, and capability
• Monitor stock control processes including goods receipt, storage, picking, and shipping
• Plan and deploy labour and resources effectively to meet operational demand
• Escalate and resolve operational, quality, or compliance issues in a timely manner

Secondary Accountabilities

• Support recruitment, onboarding, and training activities for warehouse employees.
• Produce and maintain operational reports, shift handovers, and performance records.
• Assist with audits, inspections, and corrective action activities.
• Support implementation of new processes, systems, or customer requirements.
• Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
• Monitor equipment usage and report maintenance or facility concerns.
• Promote a positive safety and compliance culture across the operation.
• Deputise for senior operations management when required.

The Ideal Candidate

• Proven experience within a warehouse, logistics, or supply chain operations environment.
• Previous experience in a leadership or supervisory role managing operational teams.
• Experience within pharmaceutical operations is desirable but not essential.
• Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
• Knowledge of health & safety practices and operational compliance standards.
• Ability to prioritise workloads and make effective decisions in a fast-paced operational environment.
• Experience using Warehouse Management Systems (WMS) and operational reporting tools.
• Strong problem-solving and organisational skills with a continuous improvement mindset.
• Flexible approach to shift working and operational demands.

We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.