Pet Store Manager: Hands-On Leader & Team Builder

Jollyes; Tonbridge; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension scheme

Wellbeing & benefits package

Colleague discounts

Job summary

Jollyes Pets in Tonbridge is seeking a Store Manager to lead our retail team on the shop floor. You’ll be accountable for delivering strong customer service, managing stock, and achieving financial targets while coaching staff and maintaining high store standards.

The role is full-time and active, with a clear emphasis on hands-on leadership, teamwork and delivering a great shopping experience for pets and their owners.

Qualifications

• Previous retail store management experience.
• Hands-on leadership on the shop floor.
• Ability to coach teams and drive KPIs.

Responsibilities

• Lead store operations and drive KPIs including turnover and gross margin.
• Coach and develop the store team to deliver excellent customer service.
• Manage deliveries, stock and in-store standards on a daily basis.
• Recruit, motivate and develop staff while ensuring legal compliance.

Skills

Retail management

Leadership

Customer service

P&L management

Team coaching

Communication

UK driving licence

Job description

Jollyes Pets in Tonbridge is seeking a Store Manager to lead our retail team on the shop floor. You’ll be accountable for delivering strong customer service, managing stock, and achieving financial targets while coaching staff and maintaining high store standards.

The role is full-time and active, with a clear emphasis on hands-on leadership, teamwork and delivering a great shopping experience for pets and their owners.