Pet-Friendly Veterinary Receptionist | Front Desk Pro

IVC Evidensia Group; Newbury; Hybrid; GBP 15,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave (FTE)

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work scheme

Discounted veterinary care

Job summary

Donnington Grove Veterinary Group in Newbury is seeking a Veterinary Receptionist to deliver a welcoming, professional and compassionate experience for clients and their pets. You will manage appointments, handle enquiries, support client communications and work closely with teams to ensure a positive client and patient journey.

The role is part-time (28 hours/week) with a schedule across weekdays and limited weekend hours, offering a supportive, caring practice environment with ongoing

Qualifications

• Friendly, organised and customer-focused.
• Experience in a customer-facing role with attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Proactive approach and willingness to learn.

Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Maintain a clean, safe and welcoming environment for clients and pets

Skills

Communication skills

Customer service

Team player

Proactive attitude

IT systems confidence

Organised

Job description

Donnington Grove Veterinary Group in Newbury is seeking a Veterinary Receptionist to deliver a welcoming, professional and compassionate experience for clients and their pets. You will manage appointments, handle enquiries, support client communications and work closely with teams to ensure a positive client and patient journey.

The role is part-time (28 hours/week) with a schedule across weekdays and limited weekend hours, offering a supportive, caring practice environment with ongoing