Pet Clinic Front Desk & Client Care Pro

Linnaeus; Merthyr Tydfil; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including

Job summary

Linnaeus is seeking a Veterinary Receptionist/Client Care Advisor at Pets 'n' Vets, Roundhouse Hospital. This fixed-term maternity cover role is 37.5 hours per week, with 5 over 7 shifts including early and late times.

You will welcome clients, book appointments, handle calls, and promote services in a busy veterinary clinic. The position emphasises excellent customer service, confidence in a busy environment, and a proactive approach to client care.

Qualifications

• Previous experience of working in a clinic setting is essential.
• Confident using the telephone.
• Cash handling and till operation.
• IT skills – confident in Word, Excel and Outlook as a minimum.

Responsibilities

• Welcoming and registering new customers.
• Booking in customers and ensuring gold standard care.
• Answering the telephone and dealing with customer queries.
• Managing customer expectations regarding wait time.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments.
• Promoting services.

Skills

Clinic experience

Telephone handling

Cash handling

Till operation

Word

Excel

Outlook

Tools

Word

Excel

Outlook

Job description

Linnaeus is seeking a Veterinary Receptionist/Client Care Advisor at Pets 'n' Vets, Roundhouse Hospital. This fixed-term maternity cover role is 37.5 hours per week, with 5 over 7 shifts including early and late times.

You will welcome clients, book appointments, handle calls, and promote services in a busy veterinary clinic. The position emphasises excellent customer service, confidence in a busy environment, and a proactive approach to client care.