Veterinary Receptionist - (Maternity Cover up to 12 months)

Linnaeus; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including Employee's

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Pets 'n'Vets Roundhouse Hospital in Glasgow is seeking a proactive Veterinary Receptionist/Client Care Advisor to join us on a fixed term maternity cover. You will be the first point of contact, greet clients, book appointments and process payments in a busy veterinary clinic.

You’ll need clinic experience, confidence with phones and cash handling, and good IT skills (Word, Excel, Outlook). The role offers 37.5 hours, 5 days over 7 with shared early/late shifts, and a comprehensive benefits

Qualifications

• Previous experience of working in a clinic setting is essential.
• Confident using the telephone and handling customer inquiries.
• Cash handling and till operation.
• IT skills - confident in Word, Excel and Outlook as a minimum.

Responsibilities

• Welcoming and registering new customers.
• Booking in customers and ensuring they receive gold standard care.
• Answering the telephone and dealing with customer queries.
• Managing customer expectations regarding wait time.
• Administration duties such as scanning and filing forms.
• Taking payments and processing transactions.
• Promoting services to clients.

Skills

Customer service

Phone confidence

Cash handling

IT skills (Word, Excel, Outlook)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Veterinary Receptionist/Client Care Advisor

Salary: £25,038pa

Location: Pets 'n' Vets, Roundhouse Hospital

Job Type: Fixed Term - (Maternity Cover up to 12 months)

Hours: 37.5 hours per week

Shifts: 5 over 7 days - 7.45am-4.15pm (early shift) and 1.30-10pm (late shift) with other options in between Mon-Fri. 1:4 weekends with time given off on the rota.

We are currently seeking a new receptionist to join our fantastic team!

We would like to hear from candidates who are friendly, customer- focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Roles and Responsibilities

• Welcoming and registering new customers
• Booking in customers and making sure they receive gold standard care
• A nswering the telephone and dealing with a range of customer queries
• M anaging customer expectations regarding wait time
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments
• Promoting services

Our receptionists are our first point of contact for our clients and should create the image and the first impression of our business, remaining calm, courteous and professional at all times .

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

What we’re looking for

• Previous experience of working in a clinic setting essential
• Confident using the telephone
• Cash handling and till operation
• IT skills - confident in the use of Word, Excel and Outlook as a minimum

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme

Wellness program including

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

About Us

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘ n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Pets‘ n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets‘ n’Vets , Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].