Pet Clinic Client Care Specialist (Part-Time)

Linnaeus; West Buckland; On-site; GBP 8,000 - 11,000; Part time

Benefits offered by this job

5 weeks holiday + bank holidays + paid

Extensive Linnaeus CPD program

Career progression opportunities

Staff discount schemes

Enhanced sickness pay

Employer contribution pension

Job summary

Linnaeus is seeking a Client Care Associate at Cave Veterinary Specialists in the South West. This part-time role covers 16 hours per week across 2 days, with 8-hour shifts and every 1:4 weekends, with time off in lieu.

You will guide clients and their pets from arrival through payment, coordinate appointments, field inquiries by phone and email, and maintain accurate records in our practice software. The ideal candidate is friendly, organized, and capable of multitasking under pressure while

Qualifications

• Client care and reception duties.
• Ability to handle payments and invoicing.
• Strong communication with clients, vets and colleagues.
• Ability to maintain accurate patient records.
• Team-based work in a busy clinic.

Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner.
• Support client and patient flow from waiting room to payment processing.
• Arrange routine, urgent and emergency appointments.
• Answer calls and emails from clients, referring vets and colleagues.
• Explain account status, take payments, process insurance claims, issue invoices.
• Maintain a welcoming clinic environment and carry out cleaning duties.
• Maintain patient records using the practice management system.
• Collaborate with clinical teams to support client journeys.
• Perform clerical duties related to patients and accounts.
• Handle miscellaneous administration tasks.

Skills

Client communication

Telephone handling

Payments processing

Records management

Team collaboration

Tools

Practice management software

Job description

Linnaeus is seeking a Client Care Associate at Cave Veterinary Specialists in the South West. This part-time role covers 16 hours per week across 2 days, with 8-hour shifts and every 1:4 weekends, with time off in lieu.

You will guide clients and their pets from arrival through payment, coordinate appointments, field inquiries by phone and email, and maintain accurate records in our practice software. The ideal candidate is friendly, organized, and capable of multitasking under pressure while