Pet Clinic Client Care Concierge (Receptionist)

Inspiring Vet Care; Chesham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

6.6 weeks holiday

Birthday off

Family-friendly policies

Pension scheme

Healthcare plan

Discounted veterinary care

Cycle to work

Learning & development

Job summary

Inspiring Vet Care in Chesham is seeking a part-time Receptionist for Wheelhouse Vets to deliver a welcoming, professional experience for clients and their pets. You will manage appointments, handle enquiries, and support both clinical and non-clinical colleagues to ensure a smooth client journey.

The role emphasizes excellent communication, organisation, and a proactive, team-oriented approach within a busy veterinary practice.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Liaise with clients and clinical teams to deliver exceptional customer care.
• Meet and greet clients in a professional and welcoming manner.
• Book appointments and manage clinician diaries.
• Manage telephone and email enquiries.
• Take payments for services and products.
• Manage cash handling and end-of-day banking processes.
• Prepare consultation rooms and maintain presentation standards.
• Support the opening and closing of the practice.

Skills

Customer service

Communication

Organisational skills

Team player

Multitasking

Job description

Inspiring Vet Care in Chesham is seeking a part-time Receptionist for Wheelhouse Vets to deliver a welcoming, professional experience for clients and their pets. You will manage appointments, handle enquiries, and support both clinical and non-clinical colleagues to ensure a smooth client journey.

The role emphasizes excellent communication, organisation, and a proactive, team-oriented approach within a busy veterinary practice.