Veterinary Receptionist / Client Care Advisor

Vets for Pets; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts

Pension

Holiday allowance

Birthday day off

Career development

Job summary

Gloucester Barnwood Vets for Pets is seeking a receptionist to join a friendly team. The role involves delivering exceptional client service and coordinating bookings to ensure smooth daily operations, with a supportive and experienced team including vets and nurses.

The position is full-time, 40 hours per week, working 8am–7pm on weekdays and 1 in 4 Saturdays, with the salary aligned to the National Minimum Wage. Previous veterinary reception experience is helpful but not essential.

Qualifications

• Experience in a veterinary practice or receptionist role preferred.
• Calm, organized and thrives in a fast-paced environment.
• Energetic and passionate about pets.
• Balances compassion with efficiency.
• Comfortable using computer systems and handling bookings.

Responsibilities

• Provide exceptional service to clients and the best care to their pets, acting as the link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Ensure absolute client satisfaction at each visit and that clients leave informed and positive about the next visit.
• Greet clients, offer support and expertise, and confidently manage payments and bookings.
• Coordinate day-to-day practice routines using the online booking system; computer literacy is essential.
• Previous veterinary receptionist experience desirable but not essential.

Skills

Customer service

Phone handling

Cash handling

Computer skills

Job description

If you're passionate about delivering exceptional customer service, enjoy working collaboratively, and have a genuine passion for animal care, we have a fantastic opportunity for you to join Gloucester Barnwood Vets for Pets, with an immediate start available.

This standalone practice is ideally located just five minutes from Gloucester town centre and offers onsite parking. You'll be working alongside a supportive and experienced team, including one Head Clinical Care Advisor, two Clinical Care Advisors, four full-time vets, a Practice Manager, four RVNs, one VCA, and one Student Nurses.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Previous veterinary experience desirable but not essential.

This is a full-time working 40 hours per week with shifts between 8am & 7pm Monday to Friday with 1 in 4 Saturday between 8am & 5pm - The salary will be in line with the National Minimum Wage.

What we are looking for:

• Has previous experience working in a veterinary practice or receptionist experience
• Is calm, organised and thrives in a fast past environment
• Brings energy, enthusiasm and has a genuine love for pets
• Can balance compassion with efficiency
• Happy using computer systems and managing books
• Must have a can-do attitude
• Answering the phone, dealing with queries, transferring calls and taking messages where applicable
• Taking card and cash payments
• Working in accordance with GDPR
• Meeting and greeting clients in a professional manner
• Providing a warm and welcoming experience to our clients arriving at the practice

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer a range of benefits, including a 20% discount at the Vet Group, Pets at Home, and the Groom Room, as well as access to exclusive discounts and cashback offers. You'll also benefit from in-house career development opportunities, a pension scheme, holiday allowance, and an extra day off to celebrate your birthday.

Location

GL4 3HA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, People, and our Planet. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!