Customer Experience Coordinator

The Pet Vet; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet Doncaster is seeking a Customer Experience Coordinator to join our friendly team. This deskless reception role involves welcoming customers and their pets, guiding them to seats, and handling check-in on a tablet while explaining service options.

You’ll be the first point of contact, delivering outstanding customer service across 35 hours per week with 1:4 weekends. We offer CPD, a supportive team, benefits including profit share, long service recognition, income protection and

Qualifications

• Outgoing, proactive and confident with a strong focus on customer care.
• Comfortable working in a team-oriented veterinary setting.

Responsibilities

• Greet customers and their pets as they arrive and guide them to seating.
• Check-in customers on a tablet and explain applicable services such as Pet Health Plans.
• Assist with checkout and address customer questions to ensure a smooth visit.
• Promote services and maintain a welcoming, efficient reception environment.

Job description

We’re on the lookout for a Customer Experience Coordinator to join us at our Doncaster surgery, working 35 hours per week and covering 1:4 weekends. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service!

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

A little more about our Doncaster practice

You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Upon arrival, customers are warmly welcomed into our modern, spacious reception with separate dog & cat waiting areas!

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!