Pet Care Experience Coordinator - Veterinary Reception

The Pet Vet; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet Doncaster is seeking a Customer Experience Coordinator to join our friendly team. This deskless reception role involves welcoming customers and their pets, guiding them to seats, and handling check-in on a tablet while explaining service options.

You’ll be the first point of contact, delivering outstanding customer service across 35 hours per week with 1:4 weekends. We offer CPD, a supportive team, benefits including profit share, long service recognition, income protection and

Qualifications

• Outgoing, proactive and confident with a strong focus on customer care.
• Comfortable working in a team-oriented veterinary setting.

Responsibilities

• Greet customers and their pets as they arrive and guide them to seating.
• Check-in customers on a tablet and explain applicable services such as Pet Health Plans.
• Assist with checkout and address customer questions to ensure a smooth visit.
• Promote services and maintain a welcoming, efficient reception environment.

Job description

The Pet Vet Doncaster is seeking a Customer Experience Coordinator to join our friendly team. This deskless reception role involves welcoming customers and their pets, guiding them to seats, and handling check-in on a tablet while explaining service options.

You’ll be the first point of contact, delivering outstanding customer service across 35 hours per week with 1:4 weekends. We offer CPD, a supportive team, benefits including profit share, long service recognition, income protection and