Pet Care Concierge: Front Desk & Client Support

Pets at Home Limited; Rhyl; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group and Pets at

Groom Room discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Pets at Home Limited Rhyl Vets For Pets Practice is seeking a friendly client-care receptionist to welcome clients and their pets, answer calls, and support the clinical team in a busy, customer-focused environment. This is a full-time role with 40 hours per week, including 1 in 4 Saturdays.

The successful applicant will provide excellent service to clients and their pets, stay up-to-date with practice services, and help maintain a calm, welcoming atmosphere across the team.

Qualifications

• Be the friendly and welcoming face for clients and their pets.
• Stay up-to-speed with the practice services and any additional services.
• Remain calm, attentive and focus on clients' needs.
• Bring enthusiasm and drive; passion for service and pets.
• Juggle multiple tasks, supporting reception and administration.

Responsibilities

• Welcomes clients and their pets when they arrive at the practice.
• Answer calls and support the clinical team with administrative tasks.
• Manage day-to-day reception duties in a busy environment.
• Maintain a welcoming and friendly atmosphere with colleagues.

Skills

Friendly & welcoming

Excellent communication

Organisational skills

Calm under pressure

Customer-focused

Job description

Pets at Home Limited Rhyl Vets For Pets Practice is seeking a friendly client-care receptionist to welcome clients and their pets, answer calls, and support the clinical team in a busy, customer-focused environment. This is a full-time role with 40 hours per week, including 1 in 4 Saturdays.

The successful applicant will provide excellent service to clients and their pets, stay up-to-date with practice services, and help maintain a calm, welcoming atmosphere across the team.