Client Care Advisor - Rhyl

Pets at Home Limited; Rhyl; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group and Pets at

Groom Room discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Pets at Home Limited Rhyl Vets For Pets Practice is seeking a friendly client-care receptionist to welcome clients and their pets, answer calls, and support the clinical team in a busy, customer-focused environment. This is a full-time role with 40 hours per week, including 1 in 4 Saturdays.

The successful applicant will provide excellent service to clients and their pets, stay up-to-date with practice services, and help maintain a calm, welcoming atmosphere across the team.

Qualifications

• Be the friendly and welcoming face for clients and their pets.
• Stay up-to-speed with the practice services and any additional services.
• Remain calm, attentive and focus on clients' needs.
• Bring enthusiasm and drive; passion for service and pets.
• Juggle multiple tasks, supporting reception and administration.

Responsibilities

• Welcomes clients and their pets when they arrive at the practice.
• Answer calls and support the clinical team with administrative tasks.
• Manage day-to-day reception duties in a busy environment.
• Maintain a welcoming and friendly atmosphere with colleagues.

Skills

Friendly & welcoming

Excellent communication

Organisational skills

Calm under pressure

Customer-focused

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rhyl Vets For Pets Practice. We are on a mission to be the first choice for veterinary care in Rhyl, focusing on patient-centred treatment for every client that walks through the door. We work as a supportive team to achieve our common goal in a fun and uplifting environment. Striving to improve through continuous education. What your typical day will look like This is a varied and fast-paced role that requires excellent organisational skills and the ability to confidently juggle multiple responsibilities throughout the day. From welcoming clients and answering calls to supporting the clinical team and managing administrative tasks, no two days are the same. The successful candidate will thrive in a busy environment, remain calm under pressure, and be able to prioritise tasks while continuing to provide exceptional care and service to our clients and their pets. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. This is a Full Time role working 40 hours per week, including 1 in 4 Saturdays. The practice opening hours are Monday - Friday 8.30am - 7pm and Saturdays 8.30am - 6pm. The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.