Client Care Advisor

Vets for Pets; Rhyl; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group

Access to discounts

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets in Rhyl is seeking a friendly front-of-house team member to welcome clients and their pets, answer calls, and support the clinical team with admin tasks. The role is full-time, 40 hours per week, with 1 in 4 Saturdays and opening hours Monday to Friday, 8:30am to 7pm, and Saturdays 8:30am to 6pm.

You will be the friendly face for clients, stay informed about all practice services, and help provide exceptional care in a busy, supportive environment that values teamwork and ongoing

Qualifications

• Friendly and welcoming client-facing presence.
• Ability to stay up to speed with practice services and additional offerings.
• Calm, attentive, and focused on client needs.
• Enthusiastic and driven with a love of pets.

Responsibilities

• Greet clients and their pets as they arrive at the practice.
• Answer calls and manage front desk inquiries.
• Support the clinical team with administrative tasks.
• Prioritise tasks and maintain an organised workflow in a busy environment.
• Build strong relationships with clients, their pets and the team.

Skills

Customer service

Multitasking

Team player

Pet lovers

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rhyl Vets For Pets Practice. We are on a mission to be the first choice for veterinary care in Rhyl, focusing on patient-centred treatment for every client that walks through the door. We work as a supportive team to achieve our common goal in a fun and uplifting environment. Striving to improve through continuous education.

What your typical day will look like

This is a varied and fast-paced role that requires excellent organisational skills and the ability to confidently juggle multiple responsibilities throughout the day. From welcoming clients and answering calls to supporting the clinical team and managing administrative tasks, no two days are the same. The successful candidate will thrive in a busy environment, remain calm under pressure, and be able to prioritise tasks while continuing to provide exceptional care and service to our clients and their pets. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

This is a Full Time role working 40 hours per week, including 1 in 4 Saturdays. The practice opening hours are Monday – Friday 8.30am – 7pm and Saturdays 8.30am – 6pm.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: LL18 2TJ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!